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247electrical.co.uk Terms And Conditions
USER AGREEMENT Welcome to 247electrical.co.uk, a site dedicated to offering the most un-biased comprehensive selection in the market place. 247electrical.co.uk is designed to provide an enjoyable and informative experience for all users. To ensure maximum enjoyment for all, we have created the following guidelines that apply to every aspect of 247electrical.co.uk. Your use of 247electrical.co.uk constitutes your agreement to abide by the following rules. The following User Agreement ("Agreement") governs the use of the 247electrical.co.uk ("Company" and "Vendor") site ("Site"). Please read the rules contained in this Agreement. You can access this agreement at various points throughout the Site. Your use of the Site will constitute your agreement to comply with the rules stated here in. If you cannot agree with these rules, please do not continue using the Site. 247electrical.co.uk and 247electrical.co.uk's contractors ("Service Provider") (jointly referred to as "We") expressly reserves the right to revise the rules contained in this Agreement. You are encouraged to periodically visit this page to review the rules. Notice of revisions to this agreement will be announced on this page. Continued access of the Site will constitute your acceptance of the changes or revisions to the Agreement. top^ Use of the Material by You 247electrical.co.uk authorises you to view and use the material on this Site solely for your personal, non-commercial use. The content of this Site such as text, graphics, images, and other materials ("Materials"), are protected by copyright under both England & Wales and foreign law. Unauthorised use of the material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original Materials and on any copies you make of the Material for your personal use. You may not sell or modify the Material in any way for any public or commercial purpose. The use of the Material on any other web site or in any networked computer environment for any purpose is prohibited. If you violate the terms of this Agreement, 247electrical.co.uk and Service Provider reserve the right to terminate your access to the Site, and you must immediately destroy any copies you have made of the Material. top^ Links to other sites As a convenience to you, we have provided links to other sites where we feel it is appropriate. Our decision to link to third party sites is not an endorsement of the content in the linked site. We are not responsible for the content of linked third-party sites, nor do we make any representations regarding the content or accuracy of material on third party sites. If you decide to access linked third-party sites, you do so at your own risk. top^ General If you access the Materials outside the United Kingdom, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. This Agreement is governed by the internal and substantive laws of England and Wales without regard to its conflict of laws principles. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such terms or any other terms. top^ Contracts This does not affect your statutory rights as a consumer. top^ Consumer Law We agree to meet the obligations set out under the consumer protection laws currently in force including: · the Sale of Goods Act 1979; · the supply of Goods and Services Act 1982; · the Consumer Credit Act 1974; · the Trade Descriptions Act 1968; · the Unfair Contract Terms Act 1977 and the 1994 Regulations; · the Consumer Protection Act. 1987; and · the Consumer Protection (Distance Selling) Regulations 2000. top^ Severability If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions shall remain in full force and effect as if said provision never existed provided that the contract is capable of continuing in existence without the unfair term. top^ Termination 247electrical.co.uk and the Service Provider possess the right to terminate your ability to access the Site for any reason, without notice. As a user, you are responsible for your own communications and are solely responsible for the consequences of their posting. You must not do the following: post material that is copyrighted, unless you are the owner or have express permission of the copyright owner, post material that reveals trade secrets, unless you own them or have express permission of the owner, post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others, post any material that is obscene, defamatory, threatening, harassing, abusive, or embarrassing to another user or any person or entity, post a sexually explicit image, post advertisements, any posting that interrupts or runs contrary to the purpose of the Site, solicit for business without permission, post chain letters or pyramid schemes, post solicitations for charitable religious, social, or political organisations or impersonate another person. This list is not exhaustive of prohibited conduct. You must also obey the laws governing your jurisdiction. We do not represent or guarantee the truthfulness, accuracy or reliability of any communications posted by other users, nor do we endorse any opinion expressed by our users. You acknowledge that any reliance on material posted by other users will be at your own risk. Neither 247electrical.co.uk nor the Service Provider is able to review all communications posted on the Site. We are not responsible for screening or monitoring the postings. The content of any posting by the user on the Site is created by the users, and the author of that communication is responsible for its consequences legal or otherwise. If notified by a user of the Site or a party effected by a posting which allegedly does not conform to the rules stated herein, 247electrical.co.uk and Service Provider reserve the right to investigate the allegation and determine in good faith and at our sole discretion whether to remove the communication. You can alert us of postings that do not comply with these rules by sending a detailed message here. In the event that any legal action is taken because of a posting you create, you agree to defend, indemnify, hold harmless and pay any reasonable legal and accounting fees without limitation incurred by 247electrical.co.uk, its officers, directors, employees, Service Provider, its officers, directors, employees, and any third party implicated in an action. Products Disclaimer We are pleased that you have decided to purchase products offered by vendors here in 247electrical.co.uk. To ensure that you are aware of your rights in purchasing products offered by vendors here in 247electrical.co.uk we have created the following products disclaimer. Your order submission through 247electrical.co.uk constitutes your agreement to the following product disclaimer. top^ NOTICE SPECIFIC TO SOFTWARE Any software (the "Software") that is made available to download from this Site is the copyrighted work of 247electrical.co.uk Digital and/or its licensors and assigns. Use of the Software is governed by the terms of the end user license agreement, which accompanies or is included with the Software ("License Agreement"). No end user shall install any Software unless he or she first agrees to the terms of the License Agreement. Any reproduction or redistribution of the Software not in accordance with the terms of the License Agreement is a material breach of the License Agreement and prohibited by law, and may result in civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. 247electrical.co.uk will not be liable under this contract for any consequential loss or damage arising out of or in connection with the use or performance of the software or by us or our employees or agents in circumstances where: i. There is no breach of a legal duty of care owed to you by us or by our employees. ii. Such damage or loss was not reasonably foreseeable to both parties when the contract between them was formed. iii. Losses were not caused by any breach on the part of the supplier. top^ Entire Agreement All services provided to you by 247electrical.co.uk are subject to these terms together with any previous written or verbal representations given or made by 247electrical.co.uk or any representatives of 247electrical.co.uk. Thank you for taking the time to review the terms and conditions of use for 247electrical.co.uk. We encourage you to periodically review these rules to keep yourself apprised of any revisions to this Agreement. If you do not agree to the terms contained in this Agreement, please exit the Site. These terms and conditions do not affect your statutory rights as a consumer. top^ Privacy Policy Statement We at 247electrical.co.uk are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: · your name · address · phone number · email address · credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We will not transfer your information outside the EEA (European Economic Area). We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should use our contact us form top^ Customer Information On certain pages of the 247electrical.co.uk web site, we collect information that you submit should you choose to register to receive communications from us. The following are the types of personal information collected so that we can send you requested newsletters and alerts on special events: · Name · E-mail Address When you enter a 247electrical.co.uk contest or other special promotion, we may ask for your name, address and e-mail address so we can administer the promotion and notify winners. We may use the information you have submitted to occasionally alert you regarding important functionality changes to the 247electrical.co.uk website. We use return e-mail addresses to answer the e-mail we receive as inquiries about our website. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our newsletter as well as updates on new properties and services. When you order, we need to know your Name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order. We may also ask for your telephone number which enables us or our contractor to contact you urgently if there is a problem with your order. Please note that information we collect may be transferred outside the European Economic area for the purposes of processing and in order to maintain accounts. top^ Your Consent By submitting information to 247electrical.co.uk, you consent to the collection and use of this information by 247electrical.co.uk and its Service Provider. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it. top^ Data Security We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. You can correct factual errors in your personal information on orders or as a member of 247electrical.co.uk by sending us a request that credibly shows the data's inaccuracy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information. top^ Improving Our Service 247electrical.co.uk does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve 247electrical.co.uk. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many men or women visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses. top^ Cookies Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences. 247electrical.co.uk uses cookies to keep track of your viewing preferences and allow us to tailor information. Cookies are optional on the 247electrical.co.uk website. The security systems on the site will retain fewer security violations if cookies are switched on. top^ International Privacy The above privacy statement may not be applicable in all countries of 247electrical.co.uk visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country. top^ Contacting 247electrical.co.uk If any questions you may have regarding our privacy policy haven't been answered here, please contact us at 247electrical.co.uk. The above guidelines are subject to change in policies and may vary at 247electrical.co.uk sites around the world. top^ Description of Goods All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. top^ Payment and Price The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. If we are unable to contact you we will treat the order as cancelled. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. top^ Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). top^ Availability of Goods All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. top^ Availability of Services - incl. gift subscriptions All services, including gift subscriptions, sold on 247electrical.co.uk, are sold subject to availability and may be withdrawn at any time. Subscriptions are offered by third party suppliers to 247electrical.co.uk and all service offerings are maintained by them. For purchases of gift subscriptions you have a seven working day cooling-off period which begins the day after you receive any gift voucher/certificate and redeem it at our partner's website or place of business. During this cooling-off period you may cancel your order and request a refund. Please use the Contact Us form to inform us of your decision to cancel. You will be required to return any gift vouchers/certificates to 247electrical before any refunds can be actioned and you will also be responsible for the cost of doing so. Refunds are always made to the person who purchased the gift subscription, and if originally purchased by credit or debit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new card. You will not be able to cancel your gift subscription order if you redeem and begin using the gift subscription service during the cooling-off period or any time thereafter. top^ Delivery 247electrical.co.uk always endeavours to adhere to delivery estimates but they are unfortunately estimates and with the best will in the world and the most efficient systems, things sometimes do go wrong, very often outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods and time is not of the essence. top^ RETURNS POLICY FOR 247electrical.co.uk The product is unwanted
1. We must be informed within 7 days of dispatch date. Goods arrived damaged or faulty
1. You must inform us within 48 hours of receiving the goods (preferably on the same day)
1. You must inform us within 48 hours of receiving the goods (preferably on the same day). The product has developed a fault
1. In the first instance please contact the manufacturer for it to be repaired or replaced under the warranty. Please see here for a link to all manufacturers. You may be required to provide proof of purchase details and serial numbers of the goods. Under the Distance Selling Regulations we are obliged to action a refund within 30 days of written request being received. However as a customer focused organisation we set standards that far exceed our obligations. Accordingly our internal target to action a refund is 4 days, which we always endeavour to achieve. If goods have been despatched and require return our target is to action the refund within 4 days of receipt at our returns centre or certainly within 30 days of the cancellation being requested, if that occurs sooner. If you have decided to cancel your order or wish to return your products to 247electrical.co.uk we will refund your credit card within 30 days of written cancellation being received. If we agree to accept a return of your product(s) and have advised you of the courier contact details then please ensure you keep the receipt our courier will provide as proof that they have collected the product(s). This receipt should also detail the return consignment number(s); should it not then please record such information and keep this safe. This will be your proof of return to us which we may ask for to assist in the processing of your return. This section has been introduced to incorporate the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000. Further information on this can be found on the Department of Trade and Industry website at http://www.dti.gov.uk/ccp/topics1/ecomm.htm and http://www.consumerdirect.gov.uk/ top^ Our customer service department will be happy to advise you if you have any further queries or questions in relation to our return policy. This returns policy does not affect your statutory rights. Please note: We will endeavour to send you an e-mail to let you know when we have processed your return. top^ |
